Workforce Teams: Coaching to Enhance Team Effectiveness

Working_Together_Teamwork_Jigsaw_Puzzle.jpgGood winning teams have good coaches. Even though coaches are more commonly associated with athletic teams, as we continue to work in teams in the evolving workplace, good coaches are becoming more critical to the success of many organizations. Some organizations’ leaders prefer teams because an appropriately balanced team can bring with it diverse viewpoints to find solutions and identify opportunities. Further, the team, as a whole, can marshal enormous intellectual capital and innovation in a less hierarchical work environment. With clear direction, most teams can accomplish projects more quickly than individuals working alone.

It is not surprising that most organizations tend to equate success with accomplishing strategic goals in very competitive environments. Moreover, it is becoming more and more obvious that success depends not only on institutional leaders, but it also depends on the daily professional practices of individuals in the organization. Oftentimes, it is winning teams that propel an organization into innovative and profitable futures.

Some organizational analysts believe that, in addition to a team’s effectiveness, working in teams improves overall individual effectiveness and satisfaction. Yet working in teams presents challenges in how to appraise and motivate the performance of teams and individual members.  Similar to athletic teams, a winning team might have a range of stars and members who assist—all needed to win. Moreover, with our expanded capacities for connectivity and extending collaborations in global teams and virtual workplaces, the complexities of appraising or coaching teams magnify. So, just how does the team leader or coach do that?

Well, coaching now seems to be a burgeoning profession, complete with psychological and organizational underpinnings. There are certified coaching programs that seek to produce leadership coaches, life coaches, health coaches, and insightful coaches who can employ motivational tools, strategies, interpersonal skills, and maybe a little personal magic, to help individuals push through barriers and achieve desired breakthroughs.

A colleague of mine just informed me that a successful CEO employed a coach for twenty-five years—makes me wonder what I have missed!

From even a brief review of coaching, it becomes clear that a good workplace team coach shares attributes similar to those of an athletic coach developing a winning team. These coaches 1) make sure everyone understands the team strategies and rules, 2) learn the strengths and talents of each team member to determine who should do what, 3) assess the team’s effectiveness, 4) observe the relationships between behaviors of individual team members and the team’s results, 5) furnish specific feedback about performance in a respectful and supportive manner, and 6) offer specific solutions to maximize the effectiveness of each individual team member—with solutions that can be as diverse as the team members.

From coaching vignettes I have read, good coaching seems to combine exceptional interpersonal skills, the ability to establish rapport and trust, and some knowledge of human psychology. For one thing, it is hard to find a description of coaching that does not describe a good coach as someone who listens well, seeks to understand the individual, and offers the support, assistance, and advice needed to succeed. Moreover, the discussion of workplace performance with coaches is portrayed as more mutually respectful, beneficial, and empowering to the individual than are supervisor and subordinate performance appraisal interactions.

Alas, there do not seem to be one-size-fits-all rules for coaching team members because they are individuals, and there are so many nuances in the workplace across regions, generations, and institutional cultures. Moreover, there are ranges of characteristics and work environments in which teams operate.

However, from my readings and feedback from those who have been coached, the coaching profession is just getting started!

Establishing Intentional and Guided Career Pathways for Students and for Regional Economic Development

As we approach the new academic year in higher education, many of us are keenly aware of the seemingly intractable challenges facing our nation. Some of these are eroding our collective sense of well-being and our confidence in our abilities to achieve a range of goals for students. Thus, it seems more urgent than ever before to undergird the hopes of incoming and continuing students with curricular and co-curricular learning opportunities that will lead to better opportunities for themselves, their families, and their expanded communities.

FMU guidance2Even though I have welcomed new and returning students to institutions of higher education for decades, this year, I especially look forward to constructing guided career pathways through faculty leadership at Florida Memorial University (FMU). Located in the extremely diverse South Florida, FMU, like many liberal arts universities, produces responsible and contributing citizens who will hopefully continue to strive throughout their lifetimes, while illustrating character, leadership, and commitment to lifelong learning.

What is particularly refreshing and transformational about this year is that there is an energized faculty movement to create guided career pathways through curriculum innovation, co-curricular activities (such as early internships and capstone experiences), and collaborations with business leaders to insure that the holistic collegiate experience of FMU’s students fulfills their academic interests and personal upward mobility needs. In order to design guided and intentional career pathways, faculty and institutional researchers are employing regional and national data to identify majors, minors, certifications, and graduate programs that are most likely to lead to gainful, professional employment––and then filling in the gaps.

Like most other institutions of higher education, FMU has its share of student success stories, like the student who, by the time of this posting, will probably have completed her doctorate in radiochemistry. There are also significant numbers of students pursuing graduate study at prestigious graduate schools or beginning their professional careers. However, the faculty-led guided career pathways movement seeks to expose students to more choices for emerging career areas, and expand options in existing areas, as supported by data. These careers are, and will be, important to the economy–careers such as digital communications, cybersecurity, forensics, construction management, and data analytics.

So, as students commence another academic year, it is difficult to not be stimulated intellectually and inspired by this faculty-led movement that is supported by the UNCF and funded by the Lily Endowment. The development of career pathways will also help faculty review and identify specific intellectual competencies and skills that they can measure and certify, as students transition to varied positions and a lifetime of learning to further refine their post baccalaureate competencies and assure their continued professional growth.

Alas, it is time to end this blog and resume preparations for a coming faculty/business leaders forum that will focus on competencies needed by various industries to both guide our renewal as an institution of higher education, and furnish the intellectual capital needed for regional economic development. By this continuous renewal and assessment, we assure our students that they will be ready for the future!

A Recipe For Success in Educating STEM Leaders

Stiffin_Rose MaryGuest blog By Dr. Rose Stiffin, Chairperson, Professor, and Biochemist, Florida Memorial University

Several years ago, I was fortunate enough to attend a local science conference. Because it was free, I took my upper level chemistry class. There were only three, so this was not an issue of space, reservations, or anything.

When we arrived, I was glad to see that my students were excited to attend, as this was their first science conference ever, and I was excited because they were. A great day to be had all around, I surmised.

During one of the breaks, an elderly gentleman approached me and introduced himself. Of course, I could not recall his name five minutes later, so there is no way I would remember anything about him now except his age, color, and the words he said to me after introducing himself: “I thought he would be out playing basketball,” indicating the lone young man in my class. The others were young ladies.

Initially, I found his statement amusing, if for no other reason than the young man in question was, in my opinion, short and painfully thin! He did not look particularly athletic to me and I could not imagine him going for a layup or a three-pointer. Then, the true meaning of this supposedly innocuous assumption hit me: my student is black, ergo, he should be out playing a sport. What a leap to make! But that is what this man meant. There were other males there, so it could not have been a place where his gender would have come into question. Could it have possibly been his race? After all, my students and I are part of the vast African Diaspora and the questioner definitely was not.

When I relayed this interchange with my students, they reacted with only vague interest. But I informed them that, because this man’s thinking is not unique, they may face such comments or questions as they travel through life.

One former student obtained a great internship in Texas. He was assigned to do a sophisticated spectral analysis of a molecule. Because his fellow lab worker had never heard of Florida Memorial University, he assumed that the student could not possibly grasp the instrument’s function or data output. He neglected to consider that some of his professors were Drs. Ayivi Huisso, Thomas Snowden, Telahun Desalegne, and me, Dr. Rose Mary Stiffin. I would say our unofficial collective motto is think or sink. The young man did not sink. From that one internship, he got a research paper published with his name as primary author–a distinguishing status that must be earned. He is now an MD-PhD.

When I first started teaching, my one goal was to graduate my freshmen class of science students. After that, I honestly had no thoughts. Just graduate them and see this as a major feat in my life as a so-called role model and mentor. One of the first graduates became a medical doctor. Then, another, and another, and another… In fact, since this first graduate, there have been approximately 95 of them, majoring in (pre) engineering, (pre) nursing, chemistry, or biology who have earned graduate degrees/professional degrees. We have produced engineers, molecular biologists, plant physiologists, dentists, pediatricians, obstetricians, nurses, pharmacists, pharmacologists, chiropractors, and microbiologists working at the CDC.

This means that, on average, we graduate six students yearly who become professionals in their field of endeavor. I’ve built a ‘wall’ upon which I place the names and photographs of these achievers as a testament to future students that ‘if they can, then you can, too.’

Is there a recipe for success? Well, nothing beats hard work, we can all agree on that. Communication helps, not simply with the students, but with other professors as well. If one student is failing physics, but making an A in biology, we discuss the professor’s practices, teaching methods, and how the student is assessed. Rarely has there been a student to fail one class and pass another with an A. Thus, we have continuity in addition to frank discussions. We do focused activities–reading and discussing science, and exploring the applicability of the work–that other universities deem ‘too difficult’ for the students and beyond their capabilities.

One of our former students visited last week. He is doing great. Married, a father, and a much sought-after consultant in the pharmaceutical industry. “To what do you owe your success?” I asked, not considering what his answer would be, just being naturally curious. He said that it was the science and theory he learned here, the ability to think critically, that we instilled in him here. Those were the qualities that propelled him to success. In one form or another, many of the professors here have heard the same words.

Oh, and that young man who should have been “out playing basketball?” He is a well-respected physician. The other two students? They both have their PhDs and are working in STEM/health areas–actively making a difference in the health of thousands.

The Value of Positive Civil Discourse in Making a More Perfect Union

Recently, I have been thinking about the nature, and value of, positive civil discourse while equally pondering the benefits of positive, nonviolent, civil disobedience. In our global village, we notice that few individuals and groups (of the billions of citizens on the planet), are choosing to express discontent and dissonance with political and governmental policies by engaging in violent demonstrations that often result in lost lives.

Even though opposing expressions to political ideologies and policies unnamedare not new, possibly, it is time to review and re-educate ourselves, and others, on the value of civil discourse, broadening our understandings,  and nonviolent civil disobedience that can also result in positive social change without the loss of human lives.

As long as there have been individuals and groups, there have also been disagreements-and sometimes violence to resolve those disagreements.  Some would argue, as societies continue to evolve technologically, it is equally important to help individuals and communities to develop their capacities for civil discourse, by recommending positive social actions that increase civil engagement, improve emotional intelligence, enhance the quality of life, and augment our understanding of global interdependence.

Many of us remember studying American transcendentalist Henry David Thoreau (1817-1862) and reading his 1849 thesis Civil Disobedience in which he contemplated the nature of civil disobedience–highlighting, in his opinion, the right of the individual to resist government action or policies that were blatantly against an individual’s moral values or conscience.  Thoreau’s notion, and practice of, positive civil disobedience eventually resulted in his being arrested for not paying a poll tax.  Thoreau resisted the tax because  it conflicted with his conscience.  He believed that the funds generated from the tax would be used to finance the Mexican War, a campaign which he vehemently opposed.  Thoreau, further, saw the war as a means to expand slave territories in the United States, and he considered such an immoral undertaking.

unnamed-1From Thoreau’s thesis it appears that he is not arguing for no government, but that he is imagining a “State at least which can afford to be just to all men, and to treat the individual with respect as a neighbor; which even would not think it inconsistent with its own repose if a few were to live aloof from it, not meddling with it, nor embraced by it…” Even though it was penned over 100 years ago, Thoreau’s thesis reflects conflicts we continue to struggle with today.  He states further, “It is truly enough said that a corporation has no conscience; but a corporation of conscientious men is a corporation with a conscience.”

Without a doubt, America, and our global communities, have certainly changed a great deal since Thoreau’s thesis.  According to historians of civil disobedience, there have been many more examples of civil disobedience in which people, or movements, have changed policies and improved living conditions for communities, by employing varying degrees of civil disobedience to effect positive social outcomes.

Although they are too numerous to name, some prominent civil disobedience involved Mohandas “Mahatma” Gandhi (1869-1948), for his role in leading India to independence; Martin Luther King, Jr. (1929-1968), for his role in leading the nation’s peaceful Civil Rights Movement until his assassination; Cesar Chavez (1927-1993) for his role in organizing a labor union to protect the rights of workers; Nelson Mandela (1918-2013) for his role in protesting apartheid which, after his imprisonment of nearly 30 years, eventually led to world recognition, a Nobel Peace Prize, and anti-apartheid improvements; and many more individuals–known and unknown–who have led and continue to inspire non-violent civil disobedience.NOT_hate_Fotor

So, what does this tell us as leaders of organizations, communities, and families?  Some might argue that it is our responsibility to ensure that students, and developing adults, are exposed to stories of non-violent civil disobedience–hopefully to counterbalance the other reports of more violent ways to resolve conflicts that are broadcasted via various news and entertainment media.

As managers of businesses and observers of interpersonal interactions, there are daily opportunities for us to model civil engagement, civil discourse, and decision-making that demonstrates the value of engagement of a broad range of individuals and appreciation of more diverse perspectives. As leaders, we can not only listen to diverse opinions and solutions with respect and understanding, but we can also help others recognize the value of diverse viewpoints.

Ultimately, the family is probably the first place to form meaningful viewpoints about the individual’s responsibilities in society. Possibly Jackson-2_Fotorconversations that occur in family worlds should also encompass strategies for supporting and expressing disagreement in civil and non-violent ways.  Because the family is the basic building block of society, when families actively promote listening, tolerance, civil discourse, and awareness of other cultures, they offer a strong foundation for productive civil discourse and nonviolent positive social action in our larger global communities.

As leaders–be it in our families, our workplaces, our communities, our nation, or anywhere on our Earth–it is our critical responsibility to help each other work towards truly forming a more perfect union, the intention stated in the Preamble to the Constitution of the United States of America.

Henry David Thoreau, Civil Disobedience, thesis, 1849

Special thanks to Geri R. Vital, MA

How Can We Leverage the Creativity in the Workforce for a Better Future?

image

source: http://evolllution.com/opinions/serving-the-next-generation-workforce/

I have been thinking lately a lot about work. What function does or should work have in establishing well-being in our society? Beyond earning salaries or wages, why should we work? Are there benefits in work beyond the satisfaction of performing your craft well? What role does work have in sustaining families and communities beyond paying household bills? Is there something ethereal in men/women that work touches, enhances or creates?  Can work lead to self-actualization–the merging of creativity with craft that lifts the individual, the organization, and the interrelated work families?

Probably as long as women/men have existed, there has been some version of work. It is reasonable to imagine that work for prehistoric humans related to tasks that increased survival–food, shelter, and probably other tasks related to Maslow’s hierarchy-physiological and safety needs. However, as many of us rush back and forth to work daily, we probably also realize that we share our lives with others in work worlds. These work worlds can furnish opportunities for us to collaborate and learn from colleagues while obtaining gratification and inspiration from attaining personal and professional goals. And, to attract new talents, some employers are realizing that work worlds need to evolve to fit the needs and expectations of several generations in the workplace.

From some Millennials, we are learning that work worlds that are more satisfying and supportive of a holistic and balanced lifestyle hold a competitive edge in recruiting new talent. Companies like Google attract Millennials with free food, dry cleaning, on-site fitness facilities, and flexible work schedules– attempting to respond to the values of this generation. Other employers report that Millennials work better in teams, when appreciation is shown, and when global opportunities are involved.

According to a 2014 article in Harvard Business Review, managers in the current and future workforce, are, and can be for some time, managing several generations of workers–the first time this situation has existed in history. Experts offer that managers should encourage collaboration, up and down mentoring, and above all, leverage the expertise of all individuals for a more creative and productive workforce.

As we redefine higher education and create technologically enhanced learning environments, leveraging expertise and promoting individual creativity will make all the difference in realizing the potential of higher education for a better future.

GENERATIONAL ISSUES
Managing People from 5 Generations
Rebecca Knight, Harvard Business Review,
SEPTEMBER 25, 2014

Happy Mother’s Day-Celebrating the Love and Hidden Workloads of so Many Women

image
For most individuals, their mothers are, or have been, a special influence in their lives and contribute to their lifelong sense of love, compassion, and confidence. The love of a mother can encircle you like an invisible force field. Yet, often, mothers supply this nexus of love and support while juggling careers, personal and conflicting aspirations, and hidden familial workloads. This Mother’s Day, let us acknowledge the special place that mothers occupy in our lives and the complexity of their lives that is frequently hidden from our view.

Some time ago, a colleague and I conducted research on the hidden workloads of women in higher education. Our research was presented at conferences, and it was eventually published in an international publication focusing on women.

Basically, we surveyed and interviewed about 100 women in higher education from the rank of assistant professor to Vice President who worked at a highly-ranked and research, regional university. After we entered the 21st century, it seemed like a good time to take a pulse, to seek some perspectives, of women. We found that women reported a myriad of experiences that appeared to be unique to them. They reported having their voices ignored in departmental meetings; feeling pressured to produce research while balancing other familial responsibilities; and struggling to fit their contributions into an educational reward structure not normed on women.

Well, more than a decade has passed since we reported our findings. There have been many changes since then—including that a woman, and a mother, is now running for President of the United States. However, there is still much work to do. Our mothers, wives, sisters, and daughters still earned only 77 cents for every dollar that men earned in 2012, according to data from the U.S. Census Bureau.  Further, some believe that many workplaces could be further enhanced by the voices and leadership styles of more women.

So, this Mother’s Day, as we celebrate our mothers with flowers, fine jewelry, and special dinners, let us lean in and take a good look at the lives, perspectives, aspirations, and hidden workloads of these women.

May the lives and contributions of mothers to humanity continue to be enhanced and appreciated!

From Specific Competencies to Career Pathways

image

Recently, some faculty and staff colleagues at Florida Memorial University submitted a proposal to compete for a Career Pathways grant. The purpose of this national competition was to encourage institutions to partner with business and industry leaders to refine academic programs, curricular, and co-curricular experiences to assure that students leave with competencies needed in specific workforces and careers. The grant’s overarching assumption is that more collaboration between industry leaders and faculty would lead to clearer career pathways for students from academic programs to current and emerging disciplines/workforce needs.

While this, in itself, is not a new idea, the grantors appear to be echoing the sentiments of many students, parents, employers, and taxpayers regarding the thorny transitions from academic degree programs to desired employment.

Ironically, nearly a thousand years ago or so, it was common for younger persons seeking to acquire specific competencies to work alongside skilled craftsmen until they could demonstrate mastery. Thus, there was a closer and more discernible link between specialized knowledge, experiential learning, and competencies related to entrance into specific professions and trades.

Nearly a millennium later,  after the multiplication of universities, degree programs, certifications, accreditation organizations, unions, and more formalized apprenticeship and internship programs, the link between learner and mastery of specific competencies seems to have eroded. Educators and policy analysts regularly point out varying disconnects between the learning outcomes of high school and the admissions requirements for college. Others note similar disconnects between college degree outcomes and competencies needed for admission into well-paying jobs.

Probably because of the costs involved for individuals and families in pursuing a college education, the expectation is that the investment will guarantee the acquisition of specific competencies that in turn will lead to well-paying careers and middle-class lifestyles.

According to some,  “credentialing” has gone amok in the 21st century. Instead of facilitating a clear pathway from higher education to a career, some colleges and universities have been viewed as generating a proliferation of degrees that load students with irrelevant courses, leaving them with burgeoning debt, and not closer to well-paying careers. Further, families have observed that students seeking entrance into specific careers and the job market, in general, find themselves confused and facing what many view as a fragmented array of educational options and undefined competencies from secondary school through advanced education.

Education stakeholders such as the Lumina Foundation, America Council on Education, and the Lilly Foundation, to name a few, have sought to increase transparency and clarity in credentialing in higher education by engaging in a national dialogue about the need for clearer paths from secondary schools to specific careers.

Thus, the work by faculty and staff at Florida Memorial University to clearly describe degree competencies and engage in dialogues with industry representatives is a strong step in the right direction.